Privacy Policy
Effective: January 1, 2024 · Last updated: December 1, 2024
1. Information We Collect
We collect information you provide directly, including name, email address, phone number, and property interest details when you submit a form on our website. We also collect information automatically through cookies and analytics tools, including IP address, browser type, pages visited, and time on site.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries, match you with relevant properties, send property alerts and market updates (with your consent), improve our website, and comply with legal obligations. We do not sell your personal information to third parties.
3. Communications
By submitting a form, you consent to receive communications from Prestige Realty related to your inquiry. You may opt out of marketing emails at any time using the unsubscribe link in any email. SMS alerts require explicit opt-in and can be cancelled by replying STOP.
4. Third-Party Services
We use HubSpot for CRM and email marketing, Google Analytics for website analytics, Twilio for SMS notifications, and Calendly for appointment scheduling. Each of these services has its own privacy policy governing data use. We may share your information with these providers solely to deliver services you have requested.
5. Cookies
We use essential cookies (required for site function), analytics cookies (to understand site usage), and marketing cookies (to show relevant advertising). You can manage cookie preferences using the consent banner on your first visit. Essential cookies cannot be disabled.
6. Data Retention
We retain contact information for as long as we have a legitimate business reason. You may request deletion of your data at any time by contacting hello@prestigerealty.com. We will process deletion requests within 30 days.
7. Your Rights
You have the right to access, correct, or delete your personal data. Texas residents have additional rights under the Texas Data Privacy and Security Act (TDPSA) effective July 1, 2024, including the right to opt out of targeted advertising and profiling. To exercise these rights, contact us at hello@prestigerealty.com.
8. Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this policy periodically. We will notify you of material changes by updating the effective date above and, where appropriate, by email. Continued use of the site after changes constitutes acceptance.
11. Contact
For privacy inquiries: Prestige Realty · 400 West 15th Street, Suite 1200, Austin, TX 78701 · hello@prestigerealty.com · (512) 948-2200